100% fashion Staff with care

Wholesale Customer Service Representative

New York, New York 10018

Post Date: 05/16/2018 Job ID: 95983 Job Category: PIPELINE JOB

Title of Job: Wholesale Customer Service Representative

Company Description: Well known Bridal Company

Location: New York, NY

Description: 

  • Act as the company liaison for the customer base, improving customer satisfaction and loyalty by responding promptly to customer inquiries and effectively resolving their problems and concerns.
  • Answer a heavy volume call center
  • Process customer orders/exchanges/returns/reimbursements/cancellations according to established department policies and procedures
  • Provide customers with timely and accurate information via phone and email regarding order status and product knowledge inquiries
  • Book and manage trunk show and loaner programs
  • Work closely with Logistics, Accounting and Sales Departments for shipping, payments and service solutions
  • Provide E-Service support to customers

Requirements:

  • Strong background in customer management, having previous experience with B2B clients in the fashion industry is a plus.
  • Excellent computer skills
  • Great ability to communicate and team worker
  • Highly customer oriented
  • Availability to work Monday to Sunday with rotational schedules

Salary: Depended upon experience


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