100% fashion Staff with care

Wholesale Customer Service Representative

New York, New York 10018

Post Date: 04/16/2018 Job ID: 94796 Job Category: Customer Service
 

Title: Wholesale Customer Service Representative

Company Description: Fashion Company 

Location: New York, NY

Responsibilities:

  • Improving customer satisfaction and loyalty by responding promptly to customer inquiries and effectively resolving their problems and concerns
  • Process customer orders/exchanges/returns/reimbursements/cancellations 
  • Provide customers with timely and accurate information via phone and email regarding order status and product knowledge inquiries
  • Book and manage trunk show and loaner programs
  • Work closely with Logistics, Accounting and Sales Departments for shipping, payments and service solutions

Requirements:

  • Experience in customer service management - fashion industry is a must
  • Enthusiastic and great communication skills
  • Availability to work Tuesday through Saturday with rotation schedules
  • Proficient with computer systems

Salary: Dependent on experience. 


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