100% fashion Staff with care

Wholesale Customer Service Representative

New York, New York 10018

Post Date: 01/22/2018 Job ID: 90586 Job Category: Customer Service


 

 

Title: Wholesale Customer Service Representative
Location: NYC
Company: Well-known bridal company

 

Duties and responsibilities:

  • Respond promptly to customer inquiries and effectively resolving their problems and concerns.
  • Answer a heavy volume call center
  • Process customer orders/exchanges/returns/reimbursements/cancellations
  • Provide customers with timely and accurate information via phone and email regarding order status and product knowledge inquiries
  • Book and manage trunk show and loaner programs
  • Work closely with other departments for shipping, payments and service solutions

Profile:

  • Strong background in customer management
  • Previous experience with B2B clients in the fashion industry is a plus.
  • Flexible work schedule

 


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