108 West 39th Street
Post Date: 01/22/2018
Job ID: 90586
Job Category: Customer Service
Title: Wholesale Customer Service Representative
Company: Well-known bridal company
Duties and responsibilities:
- Respond promptly to customer inquiries and effectively resolving their problems and concerns.
- Answer a heavy volume call center
- Process customer orders/exchanges/returns/reimbursements/cancellations
- Provide customers with timely and accurate information via phone and email regarding order status and product knowledge inquiries
- Book and manage trunk show and loaner programs
- Work closely with other departments for shipping, payments and service solutions
- Strong background in customer management
- Previous experience with B2B clients in the fashion industry is a plus.
- Flexible work schedule