100% fashion Staff with care

Wholesale Customer Service Rep.-Entry level

Los Angeles, CA 90232

Posted: 05/15/2020 Job Category: Customer Service Job Number: 130735

Job Description

Title: Wholesale Customer Service Representative

Location: Los Angeles, CA

Requirements & Responsibilities:

  • Works to resolve customer complaints in a professional manner. 
  • Provides pricing and delivery information. 
  • Prioritizes workflow to meet customer specific timeframes. 
  • Keeps accurate records of all customer interactions and transactions by recording details of inquiries and actions taken. 
  • Ensuring order are fulfilled and shipped on time 
  • Provide customers support to ensure customer satisfaction 
  • Self-manage daily task and workload 
  • Prepares and distributes customer activity reports. 
  • Maintains customer databases by updating profiles and notes 
  • Communicates and coordinates with cross-functional departments as needed. 
Requirements:
  • Experience with Apparel ERP Software- RLM prefered
  • Minimum of 1 year experience with apparel customer service 
Salary: Dependent on experience.

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