100% fashion Staff with care

Wholesale Customer Service Associate

Los Angeles, California 90232

Post Date: 12/12/2017 Job ID: 89226 Job Category: Customer Service

Contemporary active line seeking a full-time Wholesale Customer Service Associate
Job Description:
The Wholesale Customer Service Associate contributes to the weekly and monthly
order and shipping process by assisting with the placement, execution and follow-up of purchase orders and ensuring the on-time delivery of goods.

Essential Duties and Responsibilities Include:
• Daily coordination of shipments
• Act as liaison between internal orders and 3rd party warehouse
• Entering and processing, picking and invoicing Purchase Orders into Full Circle
• Troubleshoot orders and shipping complications. Notifying sales reps and buyers of any delays or issues
• Sending out product information to customers
• Order entry and management – reflecting cancellations, changes in delivery windows, order quantities
• Preauthorizing credit cards and settling them once they ship
• Support EDI with related setup requirements
• Ordering correct stickers for each store
• Shipping orders correctly to avoid chargebacks – vendor guides/requirements
• Maintaining customer database in Full Circle and NuOrder
• Handling customer requirements over the phone and email, communicating any issues to the sales team
• Provide exceptional customer service to each account by responding to customer’s
requests in a timely, courteous and efficient manner
• Build and maintain excellent customer relationships
• Weekly sales reports to management and sales reps
• Process wholesale Returns and Credit Memos
• Provide general and administrative support to the team as needed
Required Competencies
To perform the job successfully, an individual should demonstrate the following
• Extremely detailed-oriented and organized
• Ability to juggle multiple tasks simultaneously while executing flawlessly
• Attention to customer needs and prioritization of customer experience
• Superior written and verbal communication skills
• Previous customer service and operations experience in fashion industry

Desired Skills and Experience:
• Bachelor’s degree
• Microsoft Excel, Word, PowerPoint, Outlook
• Experience with Full Circle and NuOrder
• Strong written and verbal skills
• Ability to maintain a high level of accuracy with the ability to follow through on projects, meet deadlines
• Customer facing problem resolution experience
• Able to multitask and prioritize in a fast-pasted environment
• Open minded, positive attitude
• Excellent problem solving skills with a sense of urgency
• Strong teamwork skills with the ability to establish and maintain positive working
• Strong decision making skills
• Ability to function independently, take initiative
• Be able to work overtime as required, pitch-in and do whatever it takes to get the job done
• 1-3 years of experience in apparel customer service

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