100% fashion Staff with care

Wholesale Customer Service Adviser

New York, NY 10018

Post Date: 06/04/2018 Job ID: 96684 Job Category: Customer Service

Title:  Wholesale Customer Service Representative 

Company:  Luxury Dress Company 

Location:  NYC 

Responsibilities: 

  • Act as the company liaison for the customer base, improving customer satisfaction and loyalty by responding promptly to customer inquiries and effectively resolving their problems and concerns.
  • Answer a heavy volume call center
  • Process customer orders/exchanges/returns/reimbursements/cancellations according to established department policies and procedures
  • Provide customers with timely and accurate information via phone and email regarding order status and product knowledge inquiries
  • Book and manage trunk show and loaner programs
  • Work closely with Logistics, Accounting and Sales Departments for shipping, payments and service solutions
  • Provide E-Service support to customers

Requirements: 

  • Six months- 1 year of experience in a similar position
  • Experience working with wholesale accounts

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: