100% fashion Staff with care

Web Operations Assistant

new york, NY 10018

Posted: 10/11/2018 Job Category: E-commerce Job Number: 102159

Title: Web Operations Assistant

Company: Established footwear brand. 

Location: NYC 

Responsibilities:

  • Responds to customer inquiries, concerns and requests regarding all products and services.
  • Provides excellent customer service by phone and via email.
  • Works to resolve customer complaints in a professional manner.
  • Provides pricing and delivery information.
  • Prioritizes workflow to meet customer specific time-frames.
  • Keeps accurate records of all customer interactions and transactions by recording details of inquiries and actions taken.
  • Manages customer service surveys
  • Prepares and distributes customer activity reports.
  • Maintains customer databases.
  • Communicates and coordinates with cross-functional departments as needed.
  • Main point of contact for our distribution center and international fulfillment partner
  • Works internally with Operations to ensure partners have shipping and packaging materials
  • Assist the Manager of Ecommerce and Site Merchandising Coordinator in daily website tasks such as image upload, merchandising, pulling reports
  • Work with Digital Marketing to assist with photo shoots
  • Assist the Ecommerce team with coordination of samples for photo shoots and gifting

Requirements:

  • Minimum of 2-3 years of wholesale Customer Service and/ or Ecommerce experience
  •  Excellent verbal and written communication skills a must.
  • Strong organizational skillset and attention to detail required.
  • Confident personality with strong work ethic.

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