100% fashion Staff with care

Temp to Perm Customer Advisor

New York, NY 10018

Posted: 04/27/2020 Job Category: Customer Service Job Number: 127636

Job Description

Job Title: Temp to Perm Customer Advisor
New York, NY
Temp to Perm
  • Ensure a unique, exceptional and personalized client experience by telephone, live-chat and email.
  • Ensure adhesion to brands’ ecommerce and retail policies
  • Become expert in the brand's products
  • Follow-up and liaise with other departments to meet client requests
  • Gather client feedback and requests to support a continuous improvement of the client experience and enrich the Group’s strategy
  • Understand individual and team KPIs
  • Share client feedback with the appropriate departments to improve processes, services and quality.
  • Exceptional customer service and problem solving orientation with patience, diplomacy and listening skills
  • Sensibility to the Luxury world, enthusiasm for the brands and products
  • Commercial and analytical mindset
  • Ability to multi-task in fast paced environment
  • Team player, dynamic, flexible, independent, positive and professional
  • Excellent spoken and written communication skills
  • Openness to the digital world
  • Schedule flexibility

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