100% fashion Staff with care

Temp Sr. Zendesk Manager

Woodland Hills, CA 91367

Posted: 09/12/2019 Job Category: Helpdesk/Desktop Support Job Number: 116427

Job Description

Title: Temp Sr. Zendesk Manager

Woodland Hills, CA

Start ASAP!


This person is needed to manage and support Zendesk platform working with IT & Client Services - Global Royalties team. This will be Contract to Hire position.


  • Administer the use of Zendesk to optimize effectiveness of operations supporting GCS Group
  • Manage and support project work items, operational requests against evolving business priorities
  • Help improve existing processes and innovate new processes utilizing Zendesk to improve client / customer experience
  • Liaison with Zendesk helpdesk team on technical issues as needed
  • Maintain and support all Zendesk enhancement and releases
  • Support culture of continuous improvement



  • Working Knowledge of Zendesk channels including Support, Guide, Talk, Chat & Explore
  • Done successful integrations and worked/supported in a SaaS environment
  • Working knowledge of Zendesk development SDK and API’s, HTML /CSS
  • Minimum 5+ years of Zendesk administration experience, including experience implementing and managing holistic customer experience, managing multiple instance
  • Minimum 7+ years of successful System or Application Administration experience
  • 3+ years Project Management experience with agile methodologies, managing team of developers.At least 2 years of experience administering customer success toolsFamiliarity with Jira, Slack, ServiceNow a plusPrevious customer service management experience a plusExperience managing multi-tenant environment is a plus


Education: A Bachelor’s degree (or equivalent work experience) in IT, Engineering, or related science and math discipline with a Technology emphasis. Zendesk Support Administrator Certification is preferred

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