100% fashion Staff with care

Temp People Services Center Specialist

Austin, TX 78701

Posted: 04/10/2020 Job Category: Customer Service, Human Resources Job Number: 125681

Job Description

Title: Temp People Services Center Specialist (Remote)

Location: Austin, TX

Start: 4/27/2020

End: 4/26/2021

* This contract role is full time hours and is remote until otherwise notes however we are seeking candidates who are local to the area.
Details:
  • Provide outstanding support to employee and internal stakeholder inquiries around benefits processes, policy, and issues.
  • Manage inbound employee inquiries, identify needs, process necessary transactions in Workday, Salesforce and other systems, and escalate issues or re-assign inquiry, as required; conducting outbound calls or emails for issue resolution and follow-up, if required.
  • Maintain detailed and accurate documentation in the request tracking system (Service Cloud), HRIS (Workday) and benefits administration tool (WTW).
  • Maintain knowledge and adhere to all government policies and standards (e.g. HIPAA, ERISA, IRS, DOL, Section 125, etc.)
  • Execute employee Perks programs by answering employee inquiries for programs.

Skills:

  • Exceptional customer service skills and proven ability to perform in fast-paced environment
  • 1-2 yrs HR experience and or customer service experience
  • Excellent analytical and problem-solving skills
  • Excellent written communication skills and ability to handle sensitive matters with tact and diplomacy
  • Strong attention to detail and accuracy
  • Self-starter and fast learner requiring minimal direction
  • Ability to work in a team environment to achieve goals

Education:

  • Bachelors Degree, preferred

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