100% fashion Staff with care

Shop Manager

Stanford, California 94025

Post Date: 02/15/2018 Job ID: 92189 Job Category: PIPELINE JOB

Title:  Shop Manager


The Shop Manager position is responsible for managing all aspects of the store, sales, staff, merchandise, client development, and ensuring exceptional customer service. The Shop Manager is charged with creating and maintaining a positive, productive work environment in alignment with the company’s vision and objectives. They are also responsible for achieving sales objectives, store profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated teams and developing associates to enable them to progress in their careers with the brand.


  • Develop store business strategy including clientele development, staff incentives, and local partnerships
  • Awareness of business trends that relate to the success of the store
  • Collaborate with cross-functional colleagues to achieve business objectives in partnership with Regional Director of Stores
  • Set the example for exceptional customer service and store standards
  • Consistently drive and motivate the store team to achieve and exceed individual sales goals and store KPIs (UPT, ADT, etc.)
  • Satisfactorily resolve customer issues and/or complaints
  • Coach, develop, and motivate staff through performance appraisals of store staff (monthly, annually, as needed)
  • Conduct regular store meetings (i.e. morning, weekly, monthly, etc.) to motivate the team, and communicate corporate initiatives
  • Ensure that all staff members adhere to the wardrobe standards for the current season, and appropriately represent the brand at all times
  • Ensure the staff’s adherence to all store standards (cleanliness, maintenance, etc.) on selling floor and back of house
  • Ensure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and procedures


  • 5-8 years minimum experience
  • College Degree strongly preferred
  • Must have strong computer skills (MS Office)
  • Must have Retail Pro, or similar retail system, skills
  • Ideally has an established clientele following

Salary: DOE

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