100% fashion Staff with care

Senior Store Manager

Edmonton, Alberta T5T 4J2

Posted: 03/20/2019 Job Category: Retail Job Number: 108264

Key Responsibilities:

  • Achieve or exceed Store sales and productivity standards
  • Ensure highest level of customer service 
  • Build a personal clientele base by acquiring new customers, maintaining existing customers, and retaining loyal clients
  • Communicate with personal clientele through phone or mail in regards to in-store events, new merchandise arrivals, sales follow-up, birthdays, etc.
  • Attend all product knowledge sessions to gain knowledge merchandise and become an expert.
  • Educate customers on specific product features and benefits on various types of merchandise
  • Resolve all customer service issues and partner with the GM with issues outside of company policies
  • Perform operational duties such as visual merchandising, maintaining store cleanliness, replenishing stock, and other related activities
  • Recommend, select, and assist with locating or obtaining merchandise based on customer needs and desires
  • Handle all POS transactions accurately; sales, refunds and exchanges

Requirements: 

  • Must have experience managing a store volume of $20MM or higher. 
  • Minimum 4 years experience at a Store Manager level
  • Proven track record of successful sales experience, exceeding quota
  • Passion for training and team development

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