100% fashion Staff with care

Senior Customer Service Representative

Los Angeles, CA 90250

Posted: 12/04/2019 Job Category: Customer Service Job Number: 119827

Job Description

Title: Senior Customer Service Representative

Company Description: Contemporary Apparel Brand

Location: Los Angeles, CA

Responsibilities:

  • Receive and confirm purchase orders.
  • Accurate and efficient order entry to system via EDI processes, JOOR, or manual entry.
  • Make updates to style orders in the system, providing updates to Sales Dept.
  • Access GXS Catalog and Vendor Portals for retrieval and uploads of styles, orders, shipping, and invoicing applications.
  • Review order audits for order entry accuracy.
  • Order allocation and management of pick tickets for the warehouse.
  • Process RA’s, swaps, call tags, and credits when approved, maintaining appropriate backup information per account(s).
  • Support credit and collection on any disputes relating to order processing on an assigned territory.
  • Communicate customer accounts' requests and complaints when necessary to a final resolve.
  • Support Sales Reps and Management with timely information as requested.
  • Provide support to various departmental and inter-department projects as needed.
  • Review vendor compliance manuals and initiate changes to management and or departments affected.
  • Monitor open orders, reports, and back orders within an assigned territory.
  • Prepare all custom paperwork for international shipments.
  • Responsible for daily invoicing and posting on all shipments within an assigned territory.
  • Verify invoice paperwork and maintain customer files.
  • Any special projects or duties as assigned.

Requirements:

  • Bachelor Degree or minimum 5+ years of experience, preferably within the apparel and/or manufacturing industry working in customer service/support working with wholesale major department store accounts.
  • Knowledge of EDI required; experience using BlueCherry is a plus!
  • Perform data entry with accuracy; experience using Vantage Point is a plus!
  • Proficiency in Word, Excel, Outlook, and Adobe.
  • Responsible, Detailed, Organized and Motivated Team Player
  • Time Management - utilize the available time to organize and complete work within a given deadline.
  • Problem solving - find a solution for or to deal proactively with work-related problems.
  • Working under pressure - must work well under pressure, meet multiple and sometimes competing deadlines.
  • Oral communication - communicate effectively and respectfully with others.
  • Written communication - ability to communicate in writing clearly and concisely.
  • Customer oriented - ability to take care of the customer’s needs while following company procedure.

Compensation Package:

 

  • Competitive Hourly Base - based on exp. 
  • Annual Performance Bonus
  • Health Insurance
  • Life Insurance
  • 401k + ROTH Retirement Plan
  • Paid Time Off
  • Observed Holidays
  • Summer Fridays
  • Employee Discount

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