100% fashion Staff with care

Senior Account Manager

new york, NY 10018

Posted: 09/27/2018 Job Category: Account Management Job Number: 101486

Job title: Senior Account Manager

Location: NYC

Company Description: Wholesale Fashion E-commerce/Tech

Responsibilities:

  • Develop long-term relationships with enterprise accounts and VIP brand clients
  • Track the development and success of our customers, referencing their goals and knowing how report back on progress and next steps. 
  • Work with C-Suites at the brands to learn their company and seasonal goals, and make a playbook to support them 
  • Accurately capture customer feedback and translate that into product requirements.
  • Spearhead renewal conversations with customers. Uncover areas of opportunity to grow their business with us 
  • Travel onsite to customers to develop relationships and learn firsthand how they are using our product to meet their business needs.  
  • Work closely with the Sales Team/Onboarding post sale to onboard new clients on our platform
  • Become an expert on our technology solution, and how it can deliver value for marquee wholesale brands. 
  • Be a champion of world-class customer service; deliver high quality customer experience at every contact point.

Requirements:

  • BA/BS Required, MBA / Graduate degree is a plus
  • 5+ years experience working in fashion wholesale
  • Experience as a buyer, working in merchandising or planning a plus.  
  • Relevant experience in Account Management/Sales, SaaS/Software, e-commerce, technology start-up experience a plus 
  • Comfortable multi-tasking and juggling competing/changing priorities in a fast-paced, ever-evolving, entrepreneurial startup environment.
  • Experience working across/consulting C-Level executives
  • Some management experience required
  • Strong presentation skills and reporting experience
  • Above all else, ability to think beyond the status quo with a can-do attitude and an appetite for success
  •  

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