Senior Account Manager (NYC)
n/a NYC, NY 10011
Job Title: Sr. Account Manager
LOCATION: New York, NY
- Develop long-term relationships with enterprise and VIP brand clients
- Operate as the lead point of contact for matters specific to your customers. Understand first hand what they value and need to be successful. Ensure the timely and successful delivery of solutions according to customer need.
- Track the development and success of our customers, referencing their goals and knowing how to accurately track against them.
- Accurately capture customer feedback and translate that into product requirements.
- Spearhead renewal conversations with customers. Use insight in customer health and activity to successfully achieve renewal goals.
- Be a champion of world-class customer service; deliver high quality customer experience at every contact point.
- 5+ years experience managing fashion wholesale accounts, wholesale buying, planning required.
- 3+ years relevant experience in Account Management/Sales, SaaS/Software, e-commerce, technology start-up experience a plus.
- EDUCATION: BA/BS Required, MBA / Graduate degree is a plus
- Comfortable multi-tasking and juggling competing/changing priorities in a fast-paced, ever-evolving, entrepreneurial startup environment.
- Above all else, ability to think beyond the status quo with a can-do attitude and an appetite for success.