Role: Salon Receptionist
Location: Dallas, TX
Company: Popular Salon & Spa Brand
- Meets and greets clients by checking them in and out of the salon.
- Provides superior customer service to all clients.
- Obtain clients name and check into salon using standardized check in method
- Follow all directives of the Customer Service Initiative
- Offer to escort new clients to check in room
- Makes appointments capturing full client name and telephone number
- Handles cancellations, verifying the time and name of the client who is canceling
- Answer all client inquiries
- Process all gift certificate sales
- Ensure the front desk is supplied (and is neat) with all promotional materials including tip envelope, appt cards, service menus
- Sells product
- handles cash, credit card and gc payments
- must have superior customer service skills to interact with clients; must have neat front desk appearance.
- must have computer/data entry skills with the ability to type approximately 50 wpm
- 6 months to 1 year related reception and/or customer service experience
- in a salon/retail, luxury goods or hotel/hospitality environment