100% fashion Staff with care

Retail Training Manager

New York, NY 10017

Post Date: 06/28/2018 Job ID: 97665 Job Category: Learning and Development

Title: Retail Training Manager 

Company: Iconic Luxury Brand 

Location: NYC 


  • To ensure the image of the Brand is respected, the highest level of Client experience is delivered and sales are exceeded 
  • To support the development of skills necessary to the sales team in their Region
  • To collaborate with their direct report, Regional Training Manager, and support any local training adaptation needed in line with local cultural difference and local needs whilst respecting Brand Global guidelines
  • To collaborate with WW Training Department and ensure the training is coherent and consistent within their Region
  • To monitor and coordinate in Store Induction for all newly hired retail employees following WW Training Department guideline
  • To organize and deliver classroom Immersion program for newly hired retail employees following WW Training Department guidelines ensuring new hires are trained within 90 days of employment
  • To support the organization, the yearly training Calendar for their Region in accordance to local needs and Training Department guidelines and build annual training program and prepare teaching plans
  • To be in line with Regional Training Budget 
  • Ability to travel across the countries within their Region to ensure consistency of training is delivered within that market
  • Develop or oversee the production of classroom handouts, instructional materials, aids and manuals following Training Department guidelines and local needs
  • Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior and periodically evaluate ongoing programs to ensure they reflect local specificities
  • Follow-up on mystery shopping results and support the service evaluation and improvement needed
  • Stay abreast of the new trends and tools in employee development and competitors


  • At least 3 years of experience in a Management, Training Retail Training role in a high retail luxury industry or in a Training consultancy firm is mandatory
  • Excellent computer skills are mandatory and adequate knowledge of learning management software
  • Excellent understanding of Adult Learning and blended learning is preferred
  • In depth understanding of Luxury Retail, Client experience and selling skills is required
  • Knowledge of competitors, other Luxury Lifestyle Brand and general fashion knowledge is required
  • Excellent understanding of Coaching is required
  • The ability to work in a team, to show flexibility, courteous manners and project a positive attitude is required
  • Excellent organization skills and the ability to plan yearly training and multi task is required

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