100% fashion Staff with care

Regional Manager

Beverly Hills, California

Post Date: 10/12/2017 Job ID: 87043 Job Category: District/Regional Manager, Retail

Title of Job: Regional Manager
Company Description: Lifestyle Salon Brand
Location: Los Angeles, CA
Responsibilities:

The RM is responsible for business results, brand operational standards and talent for all salons and improving region results and productivity year-after-year. Direct reports to the RM are the Salon Managers.
 
Leadership:  
-Creates and takes accountability for a consistently positive work environment that increases productivity, decreases unwanted turnover and enhances the customer experience  
-Develops, implements and monitors programs that sustain a productive, efficient store environment and facilitates a positive employee experience and attitude toward the brand
-Provides an open door policy where employees are free to express their concerns and feelings
-Empowers the Salon Managers to drive results and take ownership of their business and operations
-Communicates performance goals and standards so employees understand expectations and how they are linked to the organization's mission, values and goals  
 
Human Resources:  
-Recruits, interviews and selects the best candidates for job openings who reflect the brand standard  
-Coaches and develops employees for current and future responsibilities, including bench talent
-Creates a learning environment in region, ensuring the management teams are committed to company training/development programs  
-Retains the right employees in the right jobs and removes employees who do not meet expectations  

Personal Development:  
-Exemplifies Company Core Values and behaviors consistently  
-Ensures that personal appearance reflects the California lifestyle and attitude of the brand 
-Seeks and acts on feedback; seeks out and learns new skills  
-Maintains a healthy balance between work and personal life  
 
Communication:  
-Maintains excellent communication with corporate office and field team via conference calls, field visits, one on ones, email, corporate visits, etc.  
-Maintains open and positive relations with staff, peers, corporate office staff and Founder
 
Financial:  
-Efficiently plans tasks and manages execution to achieve financial goals/results within budget and on time  
-Develops plans for accomplishing objectives and monitors progress  
-Demonstrates initiative; sets challenging goals for self and district and puts a top priority on getting results, even in the face of obstacles  
-Gathers and applies relevant knowledge/information to make effective tactical decisions  
-Manages controllable expenses, payroll, etc
 
Loss Prevention:  
-Ensures that the region protects company assets through promoting awareness of LP best practices  
-Ensures that the region maintains acceptable inventory shrinkage
-Ensures that management follows all policies specific to inventory control, including managing required annual physical inventories, paperwork flow, over/short logs, timeliness of reporting, receipt of goods, gift card purchases and all other related inventory matters  
 
Operations:  
-Ensures proper execution of visual presentation standards and promotional event set ups  
-Ensures stores in region are clean, organized and operational  
-Adheres to and ensures all employees are working safety and following established safety best practices  
   
Customer Service:  
-Ensures district teams are friendly, knowledgeable about our products, and represent to the brand standard  
-Improves customer experience in district through recognizing customer service successes, coaching to improve performance and empowering staff to appropriately use their best judgment in all customer service matters  
-Is personally available to all customers to communicate and identify their needs and address their questions and concerns  
 
Product Knowledge: 
-Provides customer and merchandise feedback as needed or as requested  
-Provides input and influence to convey product ideas from customer to Merchant Team 

Requirements:

5+ years of multi-unit or high volume management experience in a hospitality, restaurant or service environment 

-Experience in recruitment, talent development, operations, driving sales and managing a P&L

-Ability to be an entrepreneurial "culture carrier" and promote the brand inside and outside of the business

-Proven track record of talent development and streamlining  operational processes

-Professional, well-spoken and able to lead a large team

-BA/BS from an accredited university 
 
Salary: $70k - $90k DOE


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