100% fashion Staff with care

Operations Coordinator

New York, NY 10014

Posted: 05/24/2019 Job Category: Operations Job Number: 110784

Title: Operations Coordinator  

Company : Iconic Footwear Company

Location: New York, NY


The Coordinator of Operations will assist with all operational processes and activities of the digital distribution channel pertaining to warehousing, transportation, customer support, payment, fraud, and supply chain.  

  • Coordinate warehouse operations including receiving merchandise and returns, ensuring proper execution of picking, packing and shipping to customers and controlling inventory accuracy.
  • Support with project management related tasks and follow up for local market operational projects; as well as company-wide projects with respect to operational components 
  • Communicate with customer service teams and warehouse on a daily basis to ensure best level of service
  • Assist providers in researching any service failures and identify opportunities for improvement of standard operating procedures
  • Run regular and ad hoc reporting to monitor and ensure that all service providers are maintaining/exceeding SLAs and other KPI benchmarks
  • Monitor and troubleshoot back-end systems to ensure optimal processes are in place
  • Daily interface with digital teams in the areas of operations and project management
  • High degree of customer orientation and service-oriented mindset
  • Distinct ecommerce affinity and understanding of the digital environment
  • Outstanding organizational and problem-solving skills, ability to prioritize
  • Critical thinker with attention to detail
  • Data-driven mindset with ability to turn data into actionable insights
  • Exceptional communication, presentation and negotiation skills
  • Industry benchmark know-how


    • BA in business, logistics, process management, engineering or similar degree
      • 1-2 years experience in an operational role, preferably in a digital environment with focus on fashion/ consumer good
      • Familiarity with order management, customer service tools and ERP systems
      • Project management skills desired
      • Strong MS office excel skills and proficiency in other MS office applications
      • SAP knowledge a plus

Salary: DOE

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