100% fashion Staff with care

Operations Coordinator

New York, NY 10014

Posted: 05/24/2019 Job Category: Operations Job Number: 110784

Title: Operations Coordinator  

Company : Iconic Footwear Company

Location: New York, NY

Responsibilities:

The Coordinator of Operations will assist with all operational processes and activities of the digital distribution channel pertaining to warehousing, transportation, customer support, payment, fraud, and supply chain.  

  • Coordinate warehouse operations including receiving merchandise and returns, ensuring proper execution of picking, packing and shipping to customers and controlling inventory accuracy.
  • Support with project management related tasks and follow up for local market operational projects; as well as company-wide projects with respect to operational components 
  • Communicate with customer service teams and warehouse on a daily basis to ensure best level of service
  • Assist providers in researching any service failures and identify opportunities for improvement of standard operating procedures
  • Run regular and ad hoc reporting to monitor and ensure that all service providers are maintaining/exceeding SLAs and other KPI benchmarks
  • Monitor and troubleshoot back-end systems to ensure optimal processes are in place
  • Daily interface with digital teams in the areas of operations and project management
  • High degree of customer orientation and service-oriented mindset
  • Distinct ecommerce affinity and understanding of the digital environment
  • Outstanding organizational and problem-solving skills, ability to prioritize
  • Critical thinker with attention to detail
  • Data-driven mindset with ability to turn data into actionable insights
  • Exceptional communication, presentation and negotiation skills
  • Industry benchmark know-how

Requirements:

  •  
    • BA in business, logistics, process management, engineering or similar degree
      • 1-2 years experience in an operational role, preferably in a digital environment with focus on fashion/ consumer good
      • Familiarity with order management, customer service tools and ERP systems
      • Project management skills desired
      • Strong MS office excel skills and proficiency in other MS office applications
      • SAP knowledge a plus

Salary: DOE

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