100% fashion Staff with care

Operation Manager

New York, NY 10018

Posted: 03/27/2018 Job Category: Operations Job Number: 93939

Title: Operations Manager (Ecomm)

Company Description:

Iconic Footwear Company  

Responsibilities:

  • Establishment and management of all operational processes and activities of the digital distribution channel through provision of key services: warehousing, transportation, customer support, payment, fraud, supply chain
  • Active management of local operations service providers based on service level agreements (SLA)
  • Monitoring and management of external fulfillment providers including participation in and preparation of contract negotiations incl. offer benchmarking and integration of new providers
  • Support the planning and control of operational budget
  • Preparation of forecasts (annual, monthly, daily as needed)
  • Continuous reporting and active tracking of key performance indicators (KPIs)
  • Monitoring of SLA compliance and establishment of respective action items in coordination with service providers
  • Trouble shooting of operational issues from identifying root cause to developing action plans and implementing preventitive measures
  • Close collaboration with merchandising and marketing teams ensuring business goals with respect to inventory availability and management of product campaigns are met in a timely and efficient manner
  • Supporting role in company-wide projects with respect to operational expertise 

Requirements:

 

  • 2-3 years experience in an operational role, preferably in a digital environment with focus on fashion/ consumer goods
  • Experience using order management and ERP systems
  • High degree of customer orientation and service-oriented mindset
  • Distinct ecommerce affinity and understanding of the digital environment

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