100% fashion Staff with care

Luxury Customer Service Representative

New York, NY 10018

Posted: 12/20/2018 Job Category: Customer Service, Operations Job Number: 104515

Title of Job: Customer Service Representative

Company Description: Luxury Watch and Fine Jewelry Company

Location: New York, New York. 

Responsibilities:

  • Develop a strong knowledge of products, and company history.
  • Develop a working knowledge of service process and procedure.
  • Build relationships with clients/customers by assisting Clients and Customers with general inquiry and service requests. 
  • Handle a high volume of incoming calls, visits, and emails related to Customer Service and Repair administration.
  • Follow up and resolve escalated service disputes in a satisfactory manner
  • Administer Service requests(Data entry, estimation, follow up, billing, shipping) accurately and in a timely manner
  • Assist in inventory management in internal database and logistical coordination with suppliers
  • Track repairs, and work closely with the team to accomplish time dated goals.

Requirements:

  • Bachelors degree
  • 3-5 years of relevant experience in customer service
  • Experience in luxury watches, luxury goods a plus.
  • Impeccable Customer Service skills.  A positive professional attitude and presentation with excellent oral and written communication skills.
  • Strong organization, time management and multitasking skills with attention to details.
  • Computer Skills: Basic Microsoft Office Suite(excel, word, outlook), Experience with SAP a plus

Salary: Dependent on experience up to 60K. 
 

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