100% fashion Staff with care

Junior Jewellery Deputy Manager- Boutique

Wells-next-the-Sea, Norfolk NR23 1SH

Post Date: 01/15/2018 Job ID: 90179 Job Category: Retail

Boutique Junior Deputy Manager (full time)

Company Description: A British jewellery brand that celebrates individuality and creativity. Our accessible products and superior services are the epitome of inclusive luxury.    

Location: London, UK


  • Fully responsible for all store operations and administration when on a shift without the Boutique Manager
  • Ensure that opportunities for improvement and/or any issues or concerns are communicated to the Boutique Manager and Retail Manager regularly and in sufficient detail
  • Trusted key holder responsible for opening/closing store
  • Ensure sufficient staff training is carried out prior to staff processing payments
  • Process payments, refunds and exchanges accurately following company guidelines
  • Open/close/reconcile tills daily investigate any discrepancies fully, report issues to Boutique Manager and/or Retail Manager
  • Managing petty cash in absence of Boutique Manager
  • Ensure store is kept clean and tidy at all times and that visual merchandising is maintained in accordance with company guidelines
  • Ensure the appropriate processing of:
  • store maintenance and snagging
  • internal/external transfers
  • maintaining back stock, trays, packaging and cash desk
  • in-store services (including engraving)
  • repairs and damages
  • Compile and execute all Boutique reports
  • Adhere to Monica Vinader stock management policy
  • Report discrepancy/stock loss incidents to Boutique Manager and Retail Manager
  • Ensure the team deliver a consistent and exceptional standard of customer service
  • Greet all clients with a friendly and welcoming demeanour
  • Establish client’s needs, offer guidance and advice
  • Maintain high level of customer service at all times
  • Mystery shop reports should not be below 75%
  • Manage all customer issues following Monica Vinader company guidelines
  • Collect and update customer information to ensure efficient use of client book and accurate data capture
  • Develop and maintain client relationships in line with Monica Vinader company guidelines
  • Assist Marketing with arranging Boutique events
  • Responsible for the integration and training of new starters
  • Responsible for on-going staff training, coaching and development
  • Motivate team to drive sales to achieve store target
  • Ensure all staff adhere to Monica Vinader dress code policy
  • Ensure staff comply to company policies, procedures and instructions at all times
  • Develop and maintain relationship Monica Vinader Victoria and Holkham Head Office teams


  • Jewellery experience beneficial but not essential
  • Excellent communication and interpersonal skills, ability to communicate to a wide range of clients
  • A demonstrated passion for customer service
  • Flexible, able to adapt to rota and role changes
  • Commercially aware and target driven
  • Attention to detail
  • Ability to upsell and link sell
  • Ability to build and maintain a client book
  • Ability to work autonomously or as part of a team
  • Ability to work well under pressure in a fast paced environment

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