100% fashion Staff with care

Head of Operations

San Francisco, CA 92100

Posted: 04/01/2019 Job Category: Operations Job Number: 108655
 
 

Title of Job: Head of Operations
Company Description: Ecomm Accessories Company

Location:San Francisco, CA

 

KEY RESPONSIBILITIES:
Plan our long-term Operations strategy and work closely with co-founders (CEO and COO) to set goals for the company
Make key decisions to grow our Operations department
Hire, train and manage a shipping and fulfillment team within the first year
Define the KPIs for all members of the Operations team
Set up SOPs to process all returns and exchanges and escalate customer situations to senior management as necessary
Manage all warehouse operations related to shipping and receiving, including working from the warehouse when necessary
Monitor inventory levels, and work directly with production team to limit backorders and prevent shipping delays, while ensuring inventory accuracy across all channels 
Coordinate all inbound shipments with freight forwarder and factories for on time delivery
Own quality control of products shipped to customers
Work directly with shipping carriers (UPS, USPS, DHL) to ensure on-time weekly pickup
Arrange best possible pricing for inbound shipping and customer fulfillment by renegotiating contracts and finding new partners as appropriate
Identify areas of process improvement as we scale and create solutions
Tackle special projects, including but not limited to creating tracking dashboards, finding office and showroom space, exploring ERP and 3PL systems and more

 

EDUCATION AND QUALIFICATIONS:
5+ years of professional experience, ideally in Management Consulting, Investment Banking, Corporate Strategy or Operations at a startup
2+ years of management experience
Experience working in Ecommerce a plus
BA/BS from a leading institution preferred

Must have a love for fashion!!

 

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