100% fashion Staff with care

Head of Operations

San Francisco, CA 92100

Posted: 04/16/2019 Job Category: Operations Job Number: 109329

Title of Job: Head of Operations 

Company Description: Luxury Accessories Company 

Location: San Francisco, California.


  • Plan our long-term Operations strategy and work closely with co-founders (CEO and COO) to set goals for the company
  • Make key decisions to grow our Operations department
  • Hire, train and manage a shipping and fulfillment team within the first year
  • Define the KPIs for all members of the Operations team
  • Set up SOPs to process all returns and exchanges and escalate customer situations to senior management as necessary
  • Manage all warehouse operations related to shipping and receiving, including working from the warehouse when necessary
  • Monitor inventory levels, and work directly with production team to limit backorders and prevent shipping delays, while ensuring inventory accuracy across all channels 
  • Coordinate all inbound shipments with freight forwarder and factories for on time delivery
  • Own quality control of products shipped to customers
  • Work directly with shipping carriers (UPS, USPS, DHL) to ensure on-time weekly pickup
  • Arrange best possible pricing for inbound shipping and customer fulfillment by renegotiating contracts and finding new partners as appropriate
  • Identify areas of process improvement as we scale and create solutions
  • Tackle special projects, including but not limited to creating tracking dashboards, finding office and showroom space, exploring ERP and 3PL systems and more


  • 5+ years of professional experience, ideally in Management Consulting, Investment Banking, Corporate Strategy or Operations at a startup
  • 2+ years of management experience
  • Experience working in Ecommerce a plus
  • BA/BS from a leading institution preferred


Salary: Dependent on experience.


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