100% fashion Staff with care

Head of Customer Service

Los Angeles, CA 90239

Posted: 04/17/2020 Job Category: Customer Service Job Number: 126599

Job Description

Title of Job: Head of Customer Service 

Company Description:  Large Consumer Brand

Location: Los Angeles, CA 

Responsibilities:

  • Oversee the day to day operations of a large customer service department 
  • Create and manage performance standards for the department and lead all trainings for new hires.
  • Track customer service satisfaction and develop surveys for customer feedback
  • Partner with upper-management and the team in order to improve customer experience.
  • Respond to customer service issues in a timely manner.
  • Stay informed on the latest industry techniques and methods.

Requirements:

  • Bachelor’s degree in Business Administration or relevant field
  • Minimum of 10 years of experience in customer support strategy and operations
  • Demonstrated ability to develop, implement, and deliver award winning customer support solutions in a dynamic, high growth business
  • Strong phone contact handling skills and active listening
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • An analytical mindset and ability to use metrics to drive results
  • Proven experience with developing and deploying new Customer Service Technology to improve our customer care experience

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