JBCStyle
http://www.jbcstyle.com
http://www.jbcstyle.com
Head of Customer Experience
X San Francisco, CA 94102
Posted: 11/25/2019
2019-11-25
2020-02-26
Job Category: Customer Service
Job Number: 119608
Job Description
Title: Director of Customer Experience
Company: Luxury Accessories Brand
Location: San Francisco, California
Responsibilities:
- Track and manage the team performance against metrics and company goals for client satisfaction, team productivity, and budget
- Managing our remote overseas customers service team
- Build relationships cross functionally (marketing, merchandising, sales, technology, operations and finance)
- Become a subject matter expert in the customer experience, particularly all the fine details of systems and processes
- Identify key trends with customer related inquiries and general client pain points
Requirements:
- Customer Service Experience
- Knowledge or interest in fashion
- Previous training experience
Salary: Dependent on experience.