100% fashion Staff with care

Head of Customer Experience

San Francisco, CA 94102

Posted: 11/25/2019 Job Category: Customer Service Job Number: 119608

Job Description

Title: Director of Customer Experience 

Company:  Luxury Accessories Brand 

Location:  San Francisco, California 


  • Track and manage the team performance against metrics and company goals for client satisfaction, team productivity, and budget
  • Managing our remote overseas customers service team
  • Build relationships cross functionally (marketing, merchandising, sales, technology, operations and finance)
  • Become a subject matter expert in the customer experience, particularly all the fine details of systems and processes 
  • Identify key trends with customer related inquiries and general client pain points


  • Customer Service Experience 
  • Knowledge or interest in fashion 
  • Previous training experience 

Salary: Dependent on experience.

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