100% fashion Staff with care

GM of Operations

New York, NY 10018

Posted: 02/22/2019 Job Category: Operations Job Number: 107165

Title: GM of Operations

Company: E-Commerce Company

Location: NYC/NJ 
Responsibilities: 

  • Establish individual performance metrics for each team/employee and develop action plans to help further the employee’s progression and development
  • Partner with Customer Service as needed to ensure our customers’ needs are consistently exceeded
  • Provide positive and inspirational leadership by building a strong organization focused on excellence and committed to the continuous development of employee skills
  • Develop and execute continuous improvement projects that will enable better scaling e-commerce 
  • Develop the right KPIs to gain insight into performance and then use those KPIs to identify key areas for continuous success

Requirements:

  • 10+  years of process operations and some merchandising experience 
  • 5+ years of managing a team 
  • Experience in workforce planning and scheduling is required
  • Ability to thrive in a fast paced background 
  • Must be willing to travel once every four weeks (roughly 30%)  

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