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Freelance Sr. Zendesk Manager

Woodland Hills, CA 91367

Posted: 09/11/2019 Job Category: Helpdesk/Desktop Support, Urgent Temp Job Number: 116367

Temp Sr. Zendesk Manager

Woodland Hills, CA

Start: ASAP

End: Ongoing

This person is needed to manage and support Zendesk platform working with IT & Client Services. This will be Contract to Hire position.

Skills: 

  • Working Knowledge of Zendesk channels including Support, Guide, Talk, Chat & Explore
  • Working knowledge of Zendesk development SDK and API’s, HTML /CSS
  • Minimum 5+ years of Zendesk administration experience.
  • Minimum 7+ years of successful System or Application Administration experience
  • 3+ years Project Management experience with agile methodologies, managing team of developers.
  • At least 2 years of experience administering customer success tools
  • Experience managing multi-tenant environment is a plus

 

Education: A Bachelor’s degree (or equivalent work experience) in IT, Engineering, or related science and math discipline with a Technology emphasis. Zendesk Support Administrator Certification is preferred

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