100% fashion Staff with care

Freelance E-commerce Operations Coordinator

New York, NY 10018

Posted: 08/11/2020 Job Category: Customer Service, E-commerce Job Number: 145929

Job Description

Job Title: Freelance E-commerce Operations Coordinator
Company: Fashion brand
Location: Remote to start, NYC local
Start: ASAP
Requirements:
  • MUST have Bachelor's Degree in Business, Fashion Merchandising or related field
  • MUST have minimum 2 years of e-commerce based customer service experience. Internships not included.
  • MUST be proficient in Zendesk, Shopify or similar software
Responsibilities:
  • Handle high volume of e-commerce based customer service inquiries (this is not retail)
  • Answer customer calls, emails and website reviews 
  • Update product information on company website
  • Strong ability to work independently to meet deadlines of customer demands

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