100% fashion Staff with care

Freelance E-commerce Customer Service Assistant

New York, NY 10001

Posted: 01/08/2021 Job Category: Customer Service Job Number: 163150

Job Description

Job Title: FT Ecommerce Customer Service Temp

Company Description: Beauty and skincare brand 

Duration: Ongoing

Location: NYC

Ideally looking for candidates with experience with Shopify, e-mail marketing, etc.

Responsibilities:

• Answer inbound emails/calls regarding order requests

• Enter orders accurately and follow up on order status

• Staying updated with product specifications to provide clients proper guidance

• Follow up on customer inquiries and ensure they are resolved in a timely manner

Qualifications:

• Must have strong written and verbal communication skills

• Previous experience using CRM and Zendesk

• Minimum 1 year of E-commerce customer service experience, preferably in beauty or skincare

• Bachelor s Degree required

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