100% fashion Staff with care

Floor Manager

New York, NY 10016

Posted: 01/07/2020 Job Category: Retail Job Number: 120485

Job Description

Title: Floor Manager

Location: New York, New York

Company: Cutting edge, multi-brand retailer with stores in London, Tokyo, NY and LA

Key responsibilities:

  • Ensures high levels of customer service, smooth operations and great presentations on floor
  • The achievement of key financial targets.
  • Portrays professionalism within the culture of the floor, ensures that all staff are clear on these expectations
  • Keeps track of all customers being in the DSM Database
  • Keeps record of each relevant customer to the floor
  • Manages and works closely with the team to ensure monthly and seasonal targets
  • Personally selling, directing and driving sales
  • Can identitfy any training needs to help grow and develop the floor team
  • Works closely with store manager to give weekly feedback, and open/close the store daily
  • Plays a role in recruiting and traning new staff
  • Attends daily meeting regarding specific targets and objectives
  • Manage floor meeting daily to discuss specific targets and objectives
  • Manage acccuracy of Retail Pro by team
  • The daily cashing-up of tills
  • Ensuring all the furniture and systems are well maintained (facilities management)
  • Ensures all health & safety regulations are adhered to
  • Works with management team to ensure:
    • Timely movement of stock
    • Correct stock recordings and dailing recordings of sales
    • replenishment of stock
    • stock review (reorders and maintenance)
    • season buying input
    • Reports and losses to management and security
    • checking stock of floor quarterly 


  • 4 + years of management
  • Experience within Retail and luxury goods
  • Thrives under pressure and can make quick decisions
  • Understands the brand, consumers and aesthetics
  • Brings and maintains clientele
  • Good time management skills and sets priorities
  • Language skills are a plus
  • Knowledge of Retail Pro is a plus
  • Ability to work with all levels of clientele
  • Self-motivated and sets own targets
  • Professional attitude with high organisational skills
  • Be a motivated and approachable mentor for junior staff
  • Willing to go above and beyond for clients

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