100% fashion Staff with care

Ecommerce Customer Experience Associate

Los Angeles, CA 90065

Posted: 10/15/2020 Job Category: Customer Service Job Number: 155077

Job Description

Job Title: Ecommerce Customer Service Representative

Location: Downtown LA 

Company: Fashion Brand

Responsibilities

·       Oversee all customer inquiries through site, email, phone calls, texts, and live chat

·       Oversee all inquiries through social media channels; Instagram, Facebook, etc .

·       Excellent Problem solving skills

·       Subject Matter Expert in all of the product to best help and recommend items to customers

·       Personal shop for customers

·       Create a seamless and great customer journey for all shoppers

 

Requirements:

·       Bachelor’s Degree in Fashion, Merchandising, or related field

·       1-2 years of customer service within a fashion or luxury setting

·       Experience working with Shopify, Zendesk, or LiveChat

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