5835 Owens Ave Carlsbad, CA 92008
Title: eCommerce Associate
Company: Lifestyle Brand
Location: San Diego Metropolitan Area
- Work directly with customers and exceed expectations by providing the upmost customer service with a positive + empathetic attitude
- Subject Matter Expert in all product on site
- Timely follow-up and follow-through on all customer inquiries, requests and comments on multiple platforms
- Develop long term customer relationships
- Manage, coordinate and process returns in a prompt manner
- Build strong relationships with customers through emails and mail marketing campaigns maintaining brand voice
- Increase customer advocacy identify cross-sell and upsell, increase loyalty and retention.
- Coordinate marketing efforts with outside partners, influencers, and PR
- 1 year of experience in a customer service or customer experience role within a d2c company; beauty, fashion, etc.
- Interest in outdoor activities/active lifestyle