100% fashion Staff with care

Ecommerce Associate

Carlsbad, CA 92008

Posted: 12/09/2019 Job Category: Customer Service, E-commerce Job Number: 119941

Job Description

Title: eCommerce Associate

Company: Lifestyle Brand

Location: San Diego Metropolitan Area

Customer Service:

  • Work directly with customers and exceed expectations by providing the upmost customer service with a positive + empathetic attitude
  • Subject Matter Expert in all product on site
  • Timely follow-up and follow-through on all customer inquiries, requests and comments on multiple platforms
  • Develop long term customer relationships
  • Manage, coordinate and process returns in a prompt manner

Marketing:

  • Build strong relationships with customers through emails and mail marketing campaigns maintaining brand voice
  • Increase customer advocacy identify cross-sell and upsell, increase loyalty and retention.
  • Coordinate marketing efforts with outside partners, influencers, and PR

Requirements:

  • 1 year of experience in a customer service or customer experience role within a d2c company; beauty, fashion, etc.
  • Interest in outdoor activities/active lifestyle

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