100% fashion Staff with care

E-commerce Client Services Representative

New York, California 11201

Post Date: 03/23/2018 Job ID: 93804 Job Category: Customer Service

Title of Job: E-commerce Client Services Representative

Company Description: Childrenswear brand

Location: New York, New York

Responsibilities

  • Answering all customer inquiries via email, phone, and chat in a timely and professional manner. This includes both B2B and B2C for the US and Canadian web shops.
  • Process customer orders, returns, and create and maintain customer accounts.
  • Maintain and possess working knowledge of all digital systems including an ecommerce platform, customer service ticketing software, fraud prevention software, credit card processing software internal office phones.

Requirements

  • Working knowledge with ERP, eCommerce platform experience, Excel, Word, Outlook
  • Communication skills both verbal and written
  • Familiarity with Magento, Shopify or other eCommerce platforms.

Salary: Dependent on experience. 


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