100% fashion Staff with care

E-commerce Client Service Coordinator Temp

New York, NY 10014

Posted: 09/10/2019 Job Category: E-commerce, Urgent Temp Job Number: 116271

Women's Fashion Brand seeking E-commerce Client Service Coordinator Temp

Start: ASAP

End: Ongoing

E-commerce

Must be coming from fashion and that has experience with Shopify & ZenDesk.

Come join a fast-growing and one of the most beloved clothing & lifestyle brands in the Americas! We are looking for someone to become our client’s best friend as part of our E-com team. You will join a fast paced, entrepreneurial global team.

What you will be working on:

  • Answering clients inquires via- Email, Live Chat, and Social.
  • Manage and prioritize multiple concerns simultaneously.
  • Provide appropriate and correct information to incoming clients order status, returns, product knowledge requests, discounts, and store inquires.
  • A positive sympathetic attitude, even when faced with angry or frustrated clients/issues.
  • The ability to learn quickly and move on from both success and failure.
  • Process customer orders/changes/returns according to established department policies and procedures.
  • Provide timely feedback to company management regarding challenges or customer concerns.
  • Work closely with E-com and sales team to meet and exceed customer’s service expectations.
  • Listen, document, and help resolve conflicts with customers.
  • Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved.

Who You Are:

  • 2+ years of professional experience in a client services, ideally within a e-com fashion brand;
  • Previous experience with e-com systems- Shopify, Gorgias, ZenDesk
  • Patience in dealing with confused or irate clients.
  • Problem-solving skills, and the ability to think under pressure.
  • Commitment to continual education about the company, products and services.
  • Passion for making people smile and giving back to nature.

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