100% fashion Staff with care

E-Commerce Operations Coordinator

New York, NY 10018

Posted: 07/19/2019 Job Category: E-commerce Job Number: 112890

Title of Job: Ecommerce Operations Coordinator 

Company Description: Fashion E-Commerce Startup specializing in luxury pre-owned handbags

Location: New York City

Responsibilities:

  • Oversee a team of remote ecommerce agents.
  • Create and send product feeds through CSV's and third-party plug-ins.
  • Maintain the upload and timeliness of product listings and descriptions.
  • Oversee order processing, cancellations, returns, and fraud review.
  • Communicate with the customer service team to resolve customer inquiries and issues with orders.
  • Help the Ecommerce Manager oversee inventory using our backend system with daily checks and monthly reports.

Requirements:

  • 2-3 years of previous experience in retail or ecommerce.
  • Process oriented and high attention to detail, with a strong ability to prioritize tasks.
  • An understanding of key Excel functions such as VLOOKUP, IF formulas, etc.
  • Strong communication skills with ability to clearly present ideas and provide feedback.
  • Startup minded, positive, and a hands-on attitude.
  • Ability to multi-task in a fast-paced entrepreneurial environment.
  • Shopify Plus and Zendesk experience is a plus.

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