100% fashion Staff with care

E-Commerce Customer Service

New York City, NY 10018

Posted: 07/23/2019 Job Category: Customer Service, E-commerce Job Number: 113127

Title: Customer Service Representative

Location: New York, NY 

Company: Beauty Brand

Responsibilities:

  • Assist the sale departments with day-to-day customer, stock and logistic information
  • Input orders for assigned clients, majors, and international stores
  • Send order confirmations and update orders as needed
  • Update orders as needed with cancellations, additions, or changes
  • Allocate stock to each account after receiving at the warehouse
  • Assist AR teams for collection of payment and returns
  • Generate Invoice and Pick ticket for the warehouse
  • Track shipments and delivery status for accounts
  • Notify account executives of any issues, relay issue, and seek resolution
  • Maintain NetSuite Data
  • Retail and Ecom inventory management and weekly reporting
  • Create store and ecom orders. Ship store order, reorder and manage return
  • Allocate stock to each retail outlet after receiving at the warehouse
  • Manage their inventory, stock movement and sell out
  • Follow-up and communication to all clients as needed and escalating issues
  • Support and help the sales team during all market and sales activation

Requirements:

  • Bachelor’s degree or equivalent
  • Experience using Netsuite and Excel
  • Proactive & Problem solver
  • Excellent Communication Skills
  • Organized & Self-motivated

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