100% fashion Staff with care

E-Commerce Customer Service Associate

Miami, FL 33132

Posted: 06/24/2020 Job Category: Customer Service Job Number: 138955

Job Description

Title: E-commerce Customer Service Representative

Location: Miami

Company: Fashion Brand

Responsibilities:

  • Oversee al customer inquiries through site, email, phone calls, texts, and live chat
  • Oversee all inquiries through social media channels; Instagram, Facebook, etc .
  • Excellent Problem solving skills
  • Subject Matter Expert in all of the product to best help and recommend items to customers
  • Personal shop for customers
  • Create a seamless and great customer journey for all shoppers

Requirements:

  • Bachelor’s Degree in Fashion, Merchandising, or related field
  • 1-2 years of customer service within a fashion or luxury setting
  • Experience working with Shopify, Zendesk, or LiveChat

 

 

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