100% fashion Staff with care

E-Commerce Customer Experience

Carlsbad, CA 92008

Posted: 12/04/2019 Job Category: Customer Service Job Number: 119832

Job Description

Title: Customer Service Representative- Ecommerce

Location: Northern San Diego, CA 

Role overview :
Customer Service Representative will be responsible for providing customer service to customers through the ecommerce channel. 

Requirements & Responsibilities:
 

  • Works to resolve customer complaints in a professional manner. 
  • Provides pricing and delivery information. 
  • Prioritizes workflow to meet customer specific timeframes. 
  • Keeps accurate records of all customer interactions and transactions by recording details of inquiries and actions taken. 
  • Ensuring order are fulfilled and shipped on time 
  • Provide customers support to ensure customer satisfaction 
  • Self-manage daily task and workload 
  • Prepares and distributes customer activity reports. 
  • Maintains customer databases by updating profiles and notes 
  • Communicates and coordinates with cross-functional departments as needed. 
  • Minimum of 2 years experience with apparel customer service, customer experience, or account management

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