E-Commerce Customer Experience
Carlsbad Carlsbad, CA 92008
Title: Customer Service Representative- Ecommerce
Location: Northern San Diego, CA
Role overview :
Customer Service Representative will be responsible for providing customer service to customers through the ecommerce channel.
Requirements & Responsibilities:
- Works to resolve customer complaints in a professional manner.
- Provides pricing and delivery information.
- Prioritizes workflow to meet customer specific timeframes.
- Keeps accurate records of all customer interactions and transactions by recording details of inquiries and actions taken.
- Ensuring order are fulfilled and shipped on time
- Provide customers support to ensure customer satisfaction
- Self-manage daily task and workload
- Prepares and distributes customer activity reports.
- Maintains customer databases by updating profiles and notes
- Communicates and coordinates with cross-functional departments as needed.
- Minimum of 2 years experience with apparel customer service, customer experience, or account management