100% fashion Staff with care

District Manager

San Francisco, CA 94105

Posted: 02/09/2019 Job Category: Area Manager , District/Regional Manager, Retail Job Number: 106496

Title of Job: District Manager, Bay Area
Company Description: High End Accessories
Location: San Francisco, CA
 

The DM is responsible for business results, brand operational standards and talent for an assigned district of stores and for improving district results and productivity year-after-year. Direct reports to the DM are the Store Managers within the assigned district.  
 
Leadership: 
-Creates and takes accountability for a consistently positive work environment that increases productivity, decreases unwanted turnover and enhances the customer experience  
-Develops, implements and monitors programs that sustain a productive, efficient store environment and facilitates a positive employee experience and attitude toward the Company 
-Provides an open door policy where employees are free to express their concerns and feelings without fear of retaliation or ill will 
-Empowers the Store Managers to act as gatekeeper, facilitator and courageous decision maker to drive the best results 
-Communicates performance goals and standards so employees understand expectations and how they are linked to the organization's mission, values and goals 
 
Human Resources: 
-Recruits, interviews and selects the best candidates for job openings who reflect the brand standard 
-Coaches and develops employees for current and future responsibilities, including multi-unit supervision and DM bench strength 
-Creates a learning environment in district, ensuring the store management teams are committed to company training/development programs 
-Retains the right employees in the right jobs and removes employees who do not meet expectations 
-Ensures the store management teams administer employee discipline in a fair and consistent manner 
 
Personal Development: 
-Exemplifies Company Core Values and behaviors consistently 
-Ensures that personal appearance reflects the California lifestyle and attitude of the brand
-Seeks and acts on feedback; seeks out and learns new skills 
-Maintains a healthy balance between work and personal life 
 
Communication: 
-Maintains excellent communication with corporate office and Regional Director via conference calls, district meetings, one on ones, voicemail, corporate visits, etc. 
-Maintains open and positive relations with staff, peers, corporate office staff and Regional Director 
 
Financial: 
-Efficiently plans tasks and manages execution to achieve financial goals/results within budget and on time 
-Develops plans for accomplishing objectives and monitors progress 
-Demonstrates initiative; sets challenging goals for self and district and puts a top priority on getting results, even in the face of obstacles 
-Gathers and applies relevant knowledge/information to make effective tactical decisions 
-Allocates district staffing and scheduling budgets and oversees all payroll/non-payroll expense control 
 -Is proactive; willing to take calculated risks and take on challenges in achieving organizational objectives 
 
Loss Prevention: 
-Ensures that the district protects company assets through promoting awareness of LP best practices 
-Ensures that the district maintains acceptable inventory shrinkage, not exceeding established goals 
-Ensures that the district maintains store security systems including security cameras, inventory control tags, burglar alarms and cash handling procedures 
-Ensures that store management follows all policies specific to inventory control, including managing required annual physical inventories, paperwork flow, over/short logs, markdowns, timeliness of reporting, receipt of goods, merchandise transfers and all other related inventory matters 
 
Operations: 
-Ensures proper execution of visual presentation standards and promotional event set ups 
-Ensures stores in district are clean, organized and operational 
-Adheres to and ensures all employees are working safety and following established safety best practices 
  
Customer Service: 
-Ensures district teams are friendly, knowledgeable about our products, and represent to the brand standard 
-Improves customer experience in district through recognizing customer service successes, coaching to improve performance and empowering staff to appropriately use their best judgment in all customer service matters 
-Is personally available to all customers to communicate and identify their needs and address their questions and concerns 
 
Product Knowledge:
-Provides customer and merchandise feedback as needed or as requested 
-Provides input and influence to convey product ideas from customer to Merchant Team

 

Experience: 

-5+ years of Multi-Unit experience with a customer service-centric company
-Demonstrated success in assessing, selecting and developing store management teams 
-Understanding of and experience overseeing the consistent execution of visual, merchandising, marketing and customer service strategies 
-Experience developing, implementing and monitoring programs/processes that drive business improvements 
-Knowledge of lawful employment practices 
-Excellent oral communication skills
-Effective interpersonal skills with all levels
-Ability to develop and maintain excellent fashion merchandise presentation standards
-Proven leadership skills in training, coaching, developing, motivating, and selling
-Ability to read, interpret and set strategies based on various reports
-Ability to manage corporate directives and maintain excellent records
-Capable of maximizing business to achieve sales goals and reduce shrink and expenses
 
Other Required Skills/Abilities:
-Strong human relation skills and ability to work and support a team environment
-Ability to set, meet and assist others in achieving goals
-Willingness to use and gain knowledge of the brand products and procedures

 

 

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