100% fashion Staff with care

Director of E-Commerce Operations

San Francisco, CA 94005

Posted: 11/09/2019 Job Category: Operations Job Number: 119042

Job Description

Title: Director of E-Commerce Operations

Company Description: Luxury Tech E-Commerce Startup

Location: San Francisco Bay Area - relocation assistance offered!


- Establish individual performance metrics for each team and employees, developing action plans to help further the employee’s progression and development for long-term growth.

- Hold both teams and individuals accountable for production and quality numbers based on target performance metrics.

- Responsible for all oversight and accountability for all authentication standards and practices related to fashion.

- Partner with Customer Service and Relations Departments as needed to ensure our customers’ and vendors’ needs are consistently exceeded.

- Provide positive and inspirational leadership by building a strong organization focused on excellence and committed to the continuous development of employee skills, in term building a productive and engaged team.

- Develop and execute continuous improvement projects that will enable better scaling of e-commerce operations.

- Develop the right KPIs to gain insight into performance and then use those KPIs to identify key areas for continuous improvement.

- Use data to make decisions with a strong understanding of balance sheet and P&L to guide key decisions.


- Bachelor’s degree required.

- Min. 7+ years of warehouse process operations and some merchandising experience preferably within an e-commerce retail company. 

- Min. 3+ years of experience managing large teams of diverse employees, preferably non-exempt and 300+ in total.

- Experience in workforce planning and scheduling for large employee teams is required.

- Interest in a fast-paced, cross-functional team environment setting. 

- Strong leadership abilities in managing and developing a high performing team.

- Strong communication skills with a focus on being clear, simple, and direct.

- Excellent business judgment, strong fact-based decision-making, and problem-solving skills.

- Willingness to continuously improve, develop, understand industry best practices and desire to stay ahead of the curve.

- Demonstrated ability to learn and master a back-end fulfillment software application.

- Ability and experience to establish, coach, and implement best practice fulfillment standards within the organization.

- A sense of humor, personal integrity, competitive, collaborative working style and appreciation for the power of teamwork.

- Travel will make up 30-40% of this role - candidates must be willing to travel once every 4 weeks.

Compensation Package:

- Competitive Salary Base

- Health + Life Insurance

- Short-Term + Long-Term Disability

- 401k Retirement Plan + % Match

- Employee Stock Options

- Unlimited Paid Time Off

- Observed Company Holidays

- Discounted Gym Membership

- Employee Discounts 

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