100% fashion Staff with care

Director of Customer Support

New York, New York 10018

Post Date: 03/27/2018 Job ID: 93986 Job Category: Customer Service
 

Title of Job: Director of Customer Support

Company Description: Fast growing beauty subscription service

Location: New York, New York

Responsibilities:

  • Leverage Customer Service experience to manage all areas of a rapidly growing team. These areas include: technology, organization structure, hiring road map, process improvement, performance management, training and QA, budget management.
  • Lead and collaborate with teams focused on Ops, Retention and Product Development.
  • Be a supporter of our values, culture and brand. This person will set help set the tone of what it means to be obsessed with our team and our customers.

Requirements:

  • 10+ years of experience working as a senior leader for customer-centric organizations
  • Experience building and scaling customer support departments with local and remote agents
  • Experience managing departments with 150+ employees, building out reporting hierarchies and accountability across large and small teams

Salary: Dependent on experience. 


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