100% fashion Staff with care

Director of Customer Service

San Mateo County, CA 94005

Posted: 08/30/2018 Job Category: Customer Service Job Number: 100385

Title: Associate Director of Customer Service

Location: San Mateo County 

Company: Ecommerce Startup 

Responsibilities: 

  • Partner with Sr. Director of Clients Services to develop and execute vision to scale Customer Service team
  • Track and manage the team performance against metrics and company goals for client satisfaction, team productivity, and budget
  • Managing our remote overseas customers service team
  • Build relationships cross functionally (marketing, merchandising, sales, technology, operations and finance)
  • Become a subject matter expert in the customer experience, particularly all the fine details of systems and processes 
  • Identify key trends with customer related inquiries and general client pain points

Required: 

  • Previously managed 30-50 customer service agents 
  • Experience in a call center
  • Knowledge or interest in fashion 
  • Previous training experience 

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