100% fashion Staff with care

Director of Customer Service

New York, NY 10018

Posted: 09/14/2018 Job Category: Customer Service Job Number: 100961

Title: Director of Customer Service 

Company:  Ecommerce Company 

Location: NYC 

Responsibilities: 

  • Partner with Sr. Director of Clients Services to develop and execute vision to scale Customer Service team
  • Track and manage the team performance against metrics and company goals for client satisfaction, team productivity, and budget
  • Managing our remote overseas customers service team
  • Build relationships cross functionally (marketing, merchandising, sales, technology, operations and finance)
  • Become a subject matter expert in the customer experience, particularly all the fine details of systems and processes 
  • Identify key trends with customer related inquiries and general client pain points

Requirements: 

  • Customer Service Experience 
  • Knowledge or interest in fashion 
  • Previous training experience 

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