100% fashion Staff with care

Director of Customer Insights

New York, NY 10018

Posted: 04/17/2020 Job Category: Customer Service Job Number: 126622

Job Description

Consumer Goods Brand!
New York NY

Director of Customer Insights


Partner with demand planning, materials planning, supply planning, project management, customer operations and sales.

Will manage the information flow and drive decisions around demand prioritization and short-term demand changes.


 Responsibilities
  • Manages actual demand to match supply
  • Partner with Director of Supply Chain projects and IT Lead to develop demand control processes and systems.
  • Setting demand management parameters within the ERP system to meet customer requirements using allocation and customer hierarchy rules and agreed allocation strategies.
  • Tracking demand to identify abnormal demand and deciding on the level to which it can be met to maximize availability at the point of purchase.
  • Key single point of contact, act as liaison between Sales and Operations on all forecast variances requiring trade-offs and decisions
  • Drives flawless execution and best in class service through collaboration across sales and supply chain
  • Provides effective and compelling data analysis of KPI (Key Performance Indicator) data to underpin all aspects of supply chain performance and continuous improvement
  • Maintain functional expertise for some key supply chain processes (e.g. Monthly Ops Scorecard, S&OP Inputs, Safety Stock targets, Item segmentation)
  • Develop efficient supply solutions for central projects, perform loss analyses, analyze trends in KPI performance, recommend opportunities to drive continuous improvement developing the tools, processes and capabilities across all functions to deliver cost savings and transforming our ways of working
  • Lead benchmarking and multi-year ambition setting for key KPI’s across supply planning, customer services and logistics
  • Document key processes in the department to drive continuous improvement and ensure a sustainable way of working
  • Facilitate continuous improvement of the master packaging cross functional meetings
  • Long term capacity analysis and factory network optimization

  • Sales or Trade planning experience
  • Demand or Supply Planning experience
  • Strong computer acumen and must be proficient in Microsoft office applications with emphasis on Excel, Word, and Outlook. Experience with ERP systems (JDE, SAP, SAGE, Process Pro) is preferable

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