X Menlo Park, CA 94025
Title of Job: Customer Support
Location: Menlo Park, California
- Daily order packaging, fulfillment and order support
- Stock inventory management and creating requisitions for re-stocking
- Handling inbound customer and/or vendor inquiries (through email primarily)
- Exception handling with customers and/or vendors over emails or phone (if applicable)
- Being an integral part of customer success team, working on customers’ postorder journey
- You MUST be driven and highly motivated to work in an unstructured environment
- Known to be a rockstar for getting things done, very organized and resourceful
- You MUST be fast paced yet detail oriented
- Very comfortable speaking with our vendors/customers over phone and email
- Great interpersonal skills and absolutely enjoy collaborating with other team members.
- Must have access to your own laptop
- You should have your own car to go to local warehouse (if needed) and order drop offs at USPS
- You should be tech savvy and comfortable with some excel based modeling and using fulfillment management tools.
Salary: Dependent on experience.