100% fashion Staff with care

Customer Support

Menlo Park, CA 94025

Posted: 11/15/2019 Job Category: Customer Service Job Number: 119316

Job Description

Title of Job: Customer Support

Location: Menlo Park, California

Responsibilities

  • Daily order packaging, fulfillment and order support
  • Stock inventory management and creating requisitions for re-stocking
  • Handling inbound customer and/or vendor inquiries (through email primarily)
  • Exception handling with customers and/or vendors over emails or phone (if applicable)
  • Being an integral part of customer success team, working on customers’ postorder journey

Requirements:

  • You MUST be driven and highly motivated to work in an unstructured environment
  • Known to be a rockstar for getting things done, very organized and resourceful
  • You MUST be fast paced yet detail oriented 
  • Very comfortable speaking with our vendors/customers over phone and email
  • Great interpersonal skills and absolutely enjoy collaborating with other team members.
  • Must have access to your own laptop
  • You should have your own car to go to local warehouse (if needed) and order drop offs at USPS
  • You should be tech savvy and comfortable with some excel based modeling and using fulfillment management tools.

Salary: Dependent on experience. 

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