Customer Service Temps
Santa Monica Santa Monica, CA 90405
TEMP CUSTOMER SERVICE REPS
Pay: $17 per hour
Santa Monica, CA Area
MUST have call center experience.
• Process all received returns within our processing times.
• Organize returns and keeping accurate, detailed records.
• Enter data, analyze data, and identify trends in repair and replacement requests.
• Process lost/stolen shipments with FedEx/DHL using COGS, and keep a record of claims submitted.
• Assist in generating return labels for customers using DHL Web Portal, as well as keep record of labels generated per day.
• Support any special projects such as refunding backorders, duplicate orders, manual PC entry when necessary.
• Work closely with customer care leadership and log any operational issues/trends month to month for future reference and provide feedback to key stakeholders for improvements.
• Backup Fraud prevention, reversing transactions, terminate/lock Fraudulent accounts.
• Associate’s degree.
• 3 years of customer care experience in similar position/related field
• 1 - 3 years of experience with technical support or software application support
• Ability to grasp complex system workflows, to understand cause and effect for actions issues to distinguish between user error and actual system defects
• Experience with one or more of the following recommended systems: Phoenix, Magento Enterprises,
• Skilled with Microsoft Office Programs (Word, Excel, Outlook, One Drive, etc.)
• Perform duties and responsibilities independently
• Ability to analyze special projects and reports
• Considerable discretion to sensitive customer data/information