100% fashion Staff with care

Customer Service Temps

Santa Monica, CA 90405

Posted: 10/31/2018 Job Category: Customer Service Job Number: 102893

TEMP CUSTOMER SERVICE REPS

Pay: $17 per hour

Dates: 11/5-12/20

Santa Monica, CA Area

 

MUST have call center experience.

Primary responsibilities:

•             Process all received returns within our processing times.

•             Organize returns and keeping accurate, detailed records.

•             Enter data, analyze data, and identify trends in repair and replacement requests.

•             Process lost/stolen shipments with FedEx/DHL using COGS, and keep a record of claims submitted.

•             Assist in generating return labels for customers using DHL Web Portal, as well as keep record of labels generated per day.

•             Support any special projects such as refunding backorders, duplicate orders, manual PC entry when necessary.

•             Work closely with customer care leadership and log any operational issues/trends month to month for future reference and provide feedback to key stakeholders for improvements.

•             Backup Fraud prevention, reversing transactions, terminate/lock Fraudulent accounts.

 

Qualifications:

•             Associate’s degree.

•             3 years of customer care experience in similar position/related field

•             1 - 3 years of experience with technical support or software application support

•             Ability to grasp complex system workflows, to understand cause and effect for actions issues to distinguish between user error and actual system defects

•             Experience with one or more of the following recommended systems: Phoenix, Magento Enterprises,

•             Skilled with Microsoft Office Programs (Word, Excel, Outlook, One Drive, etc.)

•             Perform duties and responsibilities independently

•             Ability to analyze special projects and reports

•             Considerable discretion to sensitive customer data/information

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