100% fashion Staff with care

Customer Service Supervisor

New York, NY 10018

Post Date: 07/13/2018 Job ID: 98237 Job Category: Customer Service

Title:  Customer Service Supervisor

Company:  E-Commerce Company 

Responsibilities: 

  • Leading the Customer Service Team
  • Coach, Train, and Manage a team of four agents
  • Meets/exceeds customer support operations goals by applying strong management practices to monitor and analyze performance and service levels
  • Manages regular customer satisfaction surveys, compiling customer feedback and developing action plans to address support opportunities

Requirements: 

  • Strong Management Experience within Customer Service
  •  Setting Goals- tracking KPI's, Phone Calls, Etc. 
  • 3-5 years of management experience 

 


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